Frequently Asked Questions

Is all of this legal?

Initiative 71 allows for any adult 21 years of age or older to possess up to two ounces of cannabis, it also allows gifting of up to 1 ounce of cannabis between adults 21 years of age or older. All items delivered by Pachamama are exclusive gifts to clients on our friends list and are NOT for sale; we rely on our friends’ donations in order to be able to continue delivering our high quality gifts to everyone. All donations will receive an exclusive 4×4 art print as a thank you for joining our friends list and becoming a valued member of our community.

What are your hours?

We deliver 12pm to 8pm, 7 DAYS A WEEK! Pre-orders are welcome and appreciated; you can order up to a week before your desired date and time. Last calls to place an order for the current day is at 6pm. We understand that work and one’s lifestyle can sometimes make it difficult to meet during regular business hours; if you require a bit more accommodation, please don’t hesitate to reach out to us!

Delivery Blocks
12pm – 2pm
2pm – 4pm
4pm – 6pm
6pm – 8pm

Is there a donation minimum?

Yes! The donation minimum is $80.

Is there a delivery fee?

Yes! There is a $20 delivery fee for all orders under $160. Orders $160 or more automatically get free delivery!

What is the delivery process like?

After completing the checkout process, you will receive an email with your order reciept.  If you dont see the email within 5 minutes, please check your spam folder! 

Shortly after your items are confirmed on our end, you will receive a text message from dispatch introducing themselves and confirming the delivery block. Any additional accommodations or delivery requests can be discussed directly with dispatch. Once your driver arrives at your location, we will send a message letting you know they arrived. WE WILL NEVER APPROACH YOU, YOUR VEHICLE, OR YOUR HOME WITHOUT LETTING YOU KNOW FIRST. Please present your donation at this time and that’s it! You will receive your 4×4 art print for your donation, as well as an awesome gift for you to enjoy.

How do I set up a delivery?

The easiest way to place an order is by selecting your desired gift items on the website, and completing the checkout process. You are always welcome to message us on Signal or text us at (202)702-9909.

What areas do you deliver to?

We deliver to the majority of Washington DC, west of the Anacostia River. We also have several friends from Arlington and Alexandria, all the way to Leesburg, Culpeper, and even out in Fredericksburg, so we’re happy to make special accommodations for any new friends living in VA. Please be aware that minimums may change the further you are from DC; we’re happy to work with you, so please reach out with any questions. We do NOT deliver to any federal buildings, schools, libraries, museums, or any location on Federal Property. Hotels, lobbies, and coffee shops are all good!

Are there ever any delays?

We strive to deliver within your delivery block every single time, however, sometimes external factors can cause us to fall behind. We pride ourselves in our customer service and communication, so you’ll never find yourself in a situation where you’re completely in the dark.

Can I exchange my product?

We do not accept returns, but can help with an exchange for certian products!

For non-sealed products like flower and live resin, we do not accept exchanges.

For sealed products like edibles, we accept exchanges within 1 week of your donation for a sealed, unopened product, that is in the same condition as you received it.

We understand that although rare, sometimes carts and disposables can have manufacturing defects.  We are happy to exchange a defective cart or disposable within 1 week of your donation if it is not working.  The cart/disposable must be full, and returned with the original packaging.

Please refer to the FAQ below for the correct way to store carts and disposables. 

All exchange requests are subject to our discretion, but it is always important to us that our clients are happy!

How do I store my carts and disposables?

To ensure highest possible quality, please store your carts and disposables upright and in a cool dry place.  Leaving them in a hot/cold car or laying down may cause it to clog, leak, or stop working.

When not in use, remove your cart from your battery, and store it upright. Leaving it screwed in for extended periods of time may cause your cart to leak, harden, or cause other problems.

If you have any questions, please dont hesitate to reach out. We would be more than happy to help!